SHIPPING & RETURNS
We will send you a shipping confirmation e-mail with a tracking link once your new package leaves us. You can also login to your Oluna.co account to check your order status at any time. If you can no longer find your tracking link, just reach out to us via our Contact section and we can get that to you right away.
Return & Exchange
At Oluna, we’re happy when YOU are happy. Since we believe in our product 100%, we will do whatever it takes to make sure you do too. That means free returns and exchanges with no time limit. If you have a problem - please, please reach out to us ASAP and we will get it solved! A refund, new pants, even a virtual hug :) we’re there for you. Just reach out to us via our Contact page. A representative will be with you shortly to send you a pre-paid return label via e-mail. Simply print out the label, attach it to a bag with the items you’re returning along with your packing slip (if you still have it), and send it back to us. We should receive it within 5-7 business days.If you’re returning these items, you’ll see the refund processed 3-5 business days after we receive them. If you’d like your return label to sent to you by physical mail, just let us know! We look forward to making your day brighter.